Dear Ms Rao,
I am an undergraduate student currently pursuing a degree in Hospitality
with Business at Singapore Institute of Technology (SIT). Prior to my
university education, I completed my Diploma in Tourism and Resort Management in Singapore Polytechnic.
During the course of my Diploma, I had completed a six month internship as an executive at East West Planners. My job scope involve planning and organizing private tour for both Free Independent Travelers (FIT) and Group Inclusive Tour
(GIT).
As for my most recent internship in SIT, I served as an intern in Ritz-Carlton, Millenia Singapore as a room attendant in the housekeeping department. My primarily job scope include maintaining high standard of cleanliness throughout the hotel and respond promptly to requests from guests and other departments.
I believe that having good communication skills is essential for the hospitality industry due to its culturally diverse environment. My greatest strength in communication would be my ability to focus not just the spoken words but also the non-verbal message such as the tone and the body language of the speakers. After all, approximately 70 percent of the communication is transmitted through body language, 23 percent through voice and tone and only seven percent is via spoken words.
As for my weakness for communication, I tend to overloading my audience with too much information as well as underestimate the effects of emotional interference during communication. These may led to miscommunication, hurt feelings and even severed ties.
I look forward to learn more about effective communication!
Best Regards
Ang Guo Zhong
Hi Guo Zhong
ReplyDeleteThank you for sharing more about yourself. The writing style is clear and concise and it was an enjoyment to read.
It is great that you have identify your strength and weakness in your communication skills.
I am sure you will be a great communicator and events organiser in the near future.
Regards,
Cheryl
Hi Guo Zhong,
ReplyDeleteThank you for sharing the insightful introduction of yourself. Seems like you have a wonderful experience working in the Hospitality industry.
It was an enjoyment reading your well written blog and wish you all the best in conquering your weakness and strive to be a better communicator and listener.
Best regards,
Galen
Dear Guo Zhong, I am impressed by the amount of hospitality-related experiences that you have gained throughout the past few years. Good job in spelling out the technical jargons such as the FIT and GIT.
ReplyDeleteJust something for you to take note of, in the second last paragraph to change 'overloading' to 'overload'as this action is not happening at this time continuously.
It is sad that sometimes miscommunication on your part can lead to mistakes that you did not want them to happen but I believe Padma will guide you in this trimester. Feel free to read about this link as reference too! (http://www.skillsyouneed.com/ips/politeness.html)
Hope that helps.
Hi Jo,
DeleteThanks for spotting my mistake! I will be sure to vet my work more diligently to make sure such mistake will not happen again.
Also, thanks for sharing the link!
That's a good resource you have recommended, Jo.
ReplyDelete