Dear Ms Rao,
I am an undergraduate student currently pursuing a degree in Hospitality
with Business at Singapore Institute of Technology (SIT). Prior to my
university education, I completed my Diploma in Tourism and Resort Management in Singapore Polytechnic.
During the course of my Diploma, I had completed a six month internship as an executive at East West Planners. My job scope involve planning and organizing private tour for both Free Independent Travelers (FIT) and Group Inclusive Tour
(GIT).
As for my most recent internship in SIT, I served as an intern in Ritz-Carlton, Millenia Singapore as a room attendant in the housekeeping department. My primarily job scope include maintaining high standard of cleanliness throughout the hotel and respond promptly to requests from guests and other departments.
I believe that having good communication skills is essential for the hospitality industry due to its culturally diverse environment. My greatest strength in communication would be my ability to focus not just the spoken words but also the non-verbal message such as the tone and the body language of the speakers. After all, approximately 70 percent of the communication is transmitted through body language, 23 percent through voice and tone and only seven percent is via spoken words.
As for my weakness for communication, I tend to overloading my audience with too much information as well as underestimate the effects of emotional interference during communication. These may led to miscommunication, hurt feelings and even severed ties.
I look forward to learn more about effective communication!
Best Regards
Ang Guo Zhong
