During the past 11 weeks, we were given
assignments and project to reflect on our communication style and was given
different scenario that we might face when we step into the industry. Through these
assignments and lessons, I have learnt essential skills that is critical to
professional working life. Some example includes writing professionally and effective
interpersonal communication skills. I also learnt that non-verbal cue plays an enormous
role in affecting the way message is being perceived by the listener. In addition,
through Gibb’s Model of Reflection, I had come to understand my communication
flaws and had since improved on it through recommendation provided by my peers.
The highlight of this module was the
group assignment, where we were required to look into interpersonal
communication problem that we might face in the workplace context. From there,
we were to propose a solution and recommendation to such issue. Our group had
chosen the topic on dealing with workplace bully, which we thought to be the
most relevant to our professional life instead of just choosing the topic that
is confined within the hospitality context.
Through this project, I had learnt the
importance of supportive communication, and how it can be used to not only
resolve conflict but also confront bullies professionally. The creation of the
training video was an interesting experience as it allowed me to explore both the
roles of the bully and victim during the storyboard development process. Although
there was various conflict that broke out during the process, Thomas Kilmann
Conflict mode was proven useful in resolving most of the conflict.
All in all, this module had taught me
all of the essential elements for effective interpersonal communication to take
place. I believe these skill will be beneficial to all of us in the long-run.
